FAQ
🛒 Ordering & Shopping
How do I place an order?
You can place an order directly on our website by selecting your desired jewelry item, choosing options like size or color if applicable, and clicking “Add to Cart”. Then proceed to checkout.
Do I need to create an account to shop?
No, you can check out as a guest. However, creating an account allows you to track orders and manage your wishlist easily.
Can I change or cancel my order after placing it?
If your order hasn’t been processed or shipped yet, you can contact us within 24 hours to request a change or cancellation.
💳 Payments
What payment methods do you accept?
We accept major credit/debit cards, PayPal, which is secure payment gateway.
Is it safe to use my credit/debit card on your website?
Absolutely. We use SSL encryption and secure payment gateways to ensure your transaction is safe.
📦 Shipping & Delivery
Do you offer international shipping?
Yes, we do offer international shipping. Shipping rates and delivery times vary depending on the destination country. Please see our Shipping Policy for more details or contact us if you need a custom quote.
How long does delivery take?
Standard shipping takes 7–12 business days. Delivery time may vary depending on your location and the product type (custom vs. ready stock).
How can I track my order?
Once your order is shipped, you will receive a tracking number via email.
🧾 Returns & Exchanges
What is your return policy?
Returns are accepted within 7 days of delivery for unused and unworn items in their original packaging. Customized items are non-returnable.
How do I initiate a return or exchange?
Please contact our support team at customer.service@jewelkingdesign.com with your order ID and reason for return. We’ll guide you through the next steps.
Will I get a full refund?
Once we receive and inspect the returned item, we will issue a refund to your original payment method, excluding shipping costs (if any).
💍 Product Information
Are your jewelry pieces real gold/silver?
We clearly mention metal details in each product description. We offer both precious metal pieces (with hallmarking) and fashion jewelry.
Are your stones genuine?
We offer both natural and lab-created stones. Specific details are listed in the product descriptions.
Do you offer size guides for rings/necklaces?
Yes, please refer to our Size Guide linked on each product page.
✨ Customization & Services
Can I request custom designs?
Yes! We offer customization services including engraving, resizing, and bespoke designs. Please contact us with your request.
Can I include a personalized message with my order?
Absolutely! You can add a note during checkout, and we’ll include it with your order.
🌐 Website & Technical Support
I forgot my password. How can I reset it?
Click on “Forgot Password” on the login page, and follow the steps to reset your password via email.
The site is not loading properly. What can I do?
Please try clearing your browser cache or use a different browser. If the issue persists, contact us at customer.service@jewelkingdesign.com.
Is your website mobile-friendly?
Yes, our site is fully responsive and optimized for mobile browsing and shopping.
